A Google-only view of this business looks excellent: #1 for the broad statewide phrase and page-one placement across the towns it serves. Looked at alongside AI search, the picture is more mixed — two of the five phrases returned AI results with no mention of the business, while two others placed it higher than Google did.
None of that means AI search "ignores" the business. It means the results returned for those specific phrases differed, and that difference is where the opportunity sits: dedicated location pages, clearer service descriptions and stronger third-party mentions are all things that showed up in the results that did appear.